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Archives: FAQs
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How do I check the firmware version on the product?
1. Go to “Home” page and then click on the right arrow. Tap the “Settings” menu item.
2. Scroll down the page and tap “About”.
3. The “Software Version” listed is your firmware version.
Why the temperature reading measured by BPM is different from what I measured from an infrared ear thermometer?
The temperature varies in different part of your body. Even for a healthy person, the temperature difference among different positions could be between 0.2 to 1 °F. Usually, the infrared ear thermometer gives a near-core temperature reading, while BPM gives a reading which is equivalent to the axillary temperature.
Why I cannot get the SBP reading when a Body Check is performed?
This may happen when there is interference during the measurement. Make sure that you follow the instructions correctly in the Quick User Guide. Also, the “Guest” user cannot get a BP reading.
Why the device shows that BP calibration failed?
The BP calibration process requires to measure your blood pressure twice. When the difference of systolic blood pressure between two measurements are too big, the BP calibration will fail. Please wait for a few minutes and then try again.
Quick Tips:
Pick up your Performance Monitor and select <Body Check> on the first menu screen; follow the on screen instructions and hold device as shown below. Note do not forget to place one of the fingers on your RIGHT hand on the silver sensor on the back of device.
How often should I perform BP (re)calibration?
Please refer to the Quick Start Guide for details. To ensure a high quality calibration, it is recommended that the BP calibration is made with the help of healthcare professional, by using auscultation to get an accurate blood pressure reading from the external BP meter (not included).
Should BP calibration be made for each user?
Yes. For each individual, the algorithm that computes BP uses factors such as height, weight and numerus artefacts within the waveform. Like a fingerprint, these are unique to each individual. So the BP calibration must be performed for each user.
How to perform a BP calibration?
Please refer to the Quick Start Guide for details. To ensure a high quality calibration, it is recommended that the BP calibration is made with the help of healthcare professional, by using auscultation to get an accurate blood pressure reading from the external BP meter (not included).
To get blood pressure readings, this device should be calibrated by a you or your doctor with a traditional cuff blood pressure (BP) meter. Because of individual differences, each user must make his/her own calibration before using <Body Check> to measure or track your blood pressure. The calibration should be performed when the user is under calm and sitting down.
To calibrate with a cuff BP meter, follow the steps as below.
NOTE: For initial Set Up, please create a <User Name> under <Settings> on the Second Screen BEFORE calibrating your device for blood pressure.
1. Put on a traditional Blood Pressure arm band or cuff on your LEFT arm or wrist and sit down and relax.
2. Pick up the Performance Monitor monitor, press Home button to enter Main Screen. Swipe the main screen to the left to see the Second Screen and press <Settings> icon to select.
3. Next, arrow down using the arrow icon on right side of screen and select <BP Calibration> and then select your <User Name>.
4. With the cuff on your LEFT arm or wrist ensure that the cuff monitor is at heart level as your heart – then START the blood pressure measurement from your arm or cuff BP meter.
5. Now Press
6. Pick up your Performance Monitor and select <Body Check> on the first menu screen; follow the on screen instructions and hold device as shown below. Note do not forget to place one of the fingers on your RIGHT hand on the silver sensor on the back of device.
7. Once you complete the FIRST calibration, the Performance Monitor will request you enter the Systolic Blood Pressure number (TOP NUMBER ON YOUR BLOOD PRESSURE MONITOR). Please enter the number and press Enter.
8. Repeat the process by following the instructions above and once you enter your Systolic Blood Pressure the SECOND time your Performance Monitor will display “Calibration Successful”
9. Should the BP Calibration fail, please turn off your Performance Monitor by holding down the blue-gray Home button.
10. Turn your Performance Monitor back on by holding down the Home key again and repeat steps above.