App Asks for Access to Photos

Mark Goettling

Issue: App asks for access to photos. Solution: Some apps use the photo system on your mobile device to take a snapshot of your measurement thus allowing you to email or attach your measurement to a message.

App Not Connecting

Mark Goettling

Issue: App won’t connect or keeps searching or connecting but doesn’t open. Solution: Reboot (turn off and on) your mobile device this will reset it in the event of a lockup or glitch.

Device Not Charging with Computer USB Port

Mark Goettling

Issue: Device wont charge or turns off immediately after turning on after attempting to charge using your computer’s USB port. Solution: Some laptops and computers shutdown the USB port to save power especially when the lid is closed on a laptop. Plug your charging cable into a wall charger.