Support & FAQ

You can set a reminder event to remind you. When this Body Check reminder event is triggered, the device gives audio alarm prompt, which will last for one minute if you don’t cancel it manually. BPM supports up to 6 reminder events.

To ensure better tracking of your health status, it is strongly suggested that every Body Check measurement is made under similar conditions. E.g., every morning when you wake up, or every night before going to bed.

BPM supports one Guest and 3 configurable users.

Generally speaking, there is no need to turn off BPM after use. When there is no operation for 2 minutes, BPM will automatically enter a Standby / Calendar mode, which works with ultra-low power consumption. In this mode, BPM displays the data and time. If you already set reminder event(s), BPM can also be used as an alarm clock. If you do want to turn off the device, then press the Home button and hold for 5 seconds.

After downloading the BodiMetrics App to your mobile phone. Open the BodiMetrics app on your phone. Go to the second page of icons on your BPM push the BlueTooth icon. The app will sync with your BPM an identify the model number. Please push this box and your data will download into your app.

Please refer to quick start guide.

Each box contains a BodiMetrics Performance Monitor, a micro USB cable for charging a manual, neck strap and desktop folding stand.

Clean your BodiMetric Performance Monitor weekly, carefully swabbing the device surface with a soft cloth or cotton swab with rubbing alcohol. Do not pour alcohol directly on or in your BodiMetrics Performance Monitor.

With the supplied cable, approximately one hour.

With normal use, 3-5 weeks on a single charge. Your experience may be lower or higher based on your use and environmental conditions.

Issue: Device wont charge or turns off immediately after turning on after attempting to charge using your computer’s USB port.

Solution: Some laptops and computers shutdown the USB port to save power especially when the lid is closed on a laptop. Plug your charging cable into a wall charger.

It uses Low Power Bluetooth, a popular wireless protocol.

No

Enable bluetooth on the BodiMetrics Performance Monitor. If not done so already, enable bluetooth on the iOS/Android device and open the BodiMetrics app and follow on-screen instructions.

No. The BodiMetrics Performance Monitor can record 100 records for up to 7 distinct users. That should last most consumers 2 months of intended use. If you don’t sync it and there are too many records already, it will overwrite the oldest records. You can sync it when you get the next opportunity. Syncing allows you to review your historic data and share it with others.

Issue: App asks for access to photos.

Solution: Some apps use the photo system on your mobile device to take a snapshot of your measurement thus allowing you to email or attach your measurement to a message.

Issue: App won’t connect or keeps searching or connecting but doesn’t open.

Solution: Reboot (turn off and on) your mobile device this will reset it in the event of a lockup or glitch.

This may be due to a clock reset after a long storage or the battery has drained completely.
After the first connection with the phone, the date and time will be sync’d.
Usually a user will receive a device with some battery power, so the date will be normal, but in some special cases the battery runs out and the clock may reset.
To avoid this, a user MUST connect to the mobile app once before the first use.

The temperature varies in different part of your body. Even for a healthy person, the temperature difference among different positions could be between 0.2 to 1 °F. Usually, the infrared ear thermometer gives a near-core temperature reading, while BPM gives a reading which is equivalent to the axillary temperature.

This may happen when there is interference during the measurement. Make sure that you follow the instructions correctly in the Quick User Guide. Also, the “Guest” user cannot get a BP reading.

The BP calibration process requires to measure your blood pressure twice. When the difference of systolic blood pressure between two measurements are too big, the BP calibration will fail. Please wait for a few minutes and then try again.

Quick Tips:
Pick up your Performance Monitor and select <Body Check> on the first menu screen; follow the on screen instructions and hold device as shown below.  Note do not forget to place one of the fingers on your RIGHT hand on the silver sensor on the back of device.

Please refer to the Quick Start Guide for details. To ensure a high quality calibration, it is recommended that the BP calibration is made with the help of healthcare professional, by using auscultation to get an accurate blood pressure reading from the external BP meter (not included).

Yes. For each individual, the algorithm that computes BP uses factors such as height, weight and numerus artefacts within the waveform. Like a fingerprint, these are unique to each individual. So the BP calibration must be performed for each user.

No traditional blood pressure meters take both systolic and diastolic blood pressure readings. BPM cannot fully replace a traditional blood pressure meter. However, after calibration, BPM offers a more convenient way to track your blood pressure anywhere and anytime.

The common conditions includes:

1. Poor blood circulation; Generally speaking, for people with poor blood circulation, one of the indications is, the finger is cold to the touch. In this case, you can rub your finger to increase the circulation, or warm up your finger.
2. Nail polish, and/or artificial nails;
3. Flickering or very bright light shining inside the SpO2 sensor.

BPM uses 500Hz sampling rate to capture a high quality ECG waveform; BPM uses wide band width equivalent to medical-grade patient monitors used in hospitals.

The small sawtooth waveform are noises generated by muscle electricity, movement and/or poor conductivity. To minimize noises, please:

1. Sit down, keep calm and relax.
2. Put hands on table or thigh to relax arms.
3. Hold the device gently and steadily, make sure that your finger and palm have a stabilizing contact with ECG electrodes.
4. Moisten fingers and/or palm to improve conductivity when necessary. Dry skin or thick stratum corneum affects conductivity.

Of course! This also goes for massages or other activities that may relax you OR for exercising optimally. Please consult a physician before beginning any training regimen.

Yes, the pedometer functions tracks steps, estimated calories, and distance.

The heart electrical system products signals that permeates throughout the body. The BodiMetrics Performance Monitor has 3 electrodes that, when used correctly, complete a circuit, that the sensors measure.

A: Heart Activity
B. Systolic Blood Pressure
C. Blood Oxygenation
D. Temperature
E. RPP Trending Chart
G. Relaxation Index

Not yet

No

We’re human too! We understand that things happen. If you’re not satisfied with your purchase of BodiMetrics Performance Monitor, you can return it for a full refund in the first 30 days. Just contact us with your order number. If it isn’t too personal, we would love to know why? We’re always trying to improve!

No, it is not included.

Yes! You will see the additional shipping fees (if any) on the order page.

China

1. Go to “Home” page and then click on the right arrow. Tap the “Settings” menu item.
  
2. Scroll down the page and tap “About”.
  
3. The “Software Version” listed is your firmware version.

The following process will update the software on your BodiMetrics Performance Monitor. Contact Customer Support at 844-744-8800, option 2 if you need assistance. If your BodiMetrics Performance Monitor firmware is already version 1.6 or greater you can update your firmware with your smartphone BodiMetrics mobile app under Main Menu -> Device Update.

If your firmware version is lower than 1.6 you will need the following and complete the process below:

• Personal computer with a USB port (versions less than 1.3 require the use of a PC (not Macintosh))
• The USB cable provided with your product
• Android or Apple smartphone and
• Your BodiMetrics Performance Monitor

1. Be sure to sync your Performance Monitor data records on your device to your mobile phone BEFORE updating your software on your device. To synch your device data to your smartphone follow these steps:

• Turn on your BodiMetrics Performance Monitor and go to second menu screen to find the Bluetooth icon
• Press the Bluetooth icon
• Open your BodiMetrics app on your smartphone
• Select “Search for Device”
• Select your device number on your smartphone screen and
• Update data records
• Once data upload is complete Press the Home button on your Performance Monitor to turn off Bluetooth

2. Windows ONLY – Click on this link in the email to run the update program.

https://1drv.ms/u/s!AtVz-6rWxVjDlDkMhCFi8xQOp4Q0

When you click on the file you will see a small window asking you to save it. Click Save file. It will be saved to your Download folder.

It will be downloaded to your download folder but you can click on the download arrow in the top right of your screen if you use Firefox Browser
Otherwise go to your download folder and click it there.

When you click on it, You should see the screen below

3. Plug the small end of the white USB data cable that came with your Performance Monitor into the unit.
4. Plug the other end of the USB cable into a USB port on your PC
5. Turn ON your BodiMetrics Performance Monitor device by pressing the Home button
6. Go to second menu and select Settings icon

7. Scroll down and tap Software Update
8. On your PC click the blue button with the double white

Your BodiMetrics Performance Monitor will now update. Please wait a few minutes until it is finished; once the update is finished you will hear “Welcome to BodiMetrics”

Your BodiMetrics Performance Monitor software update is now complete. You can check the software version under Setting -> About on your device.

Not at this time.

No. It uses Bluetooth so as long as that exists, you can sync.

Possibly. Please contact us with your use case.

Not right now. Please contact us with your use case.

Please contact us with some specifics of what you are looking for.

Please contact our business development department at info@bodimetrics.com

We welcome engineers and data scientists to apply.

* Download a PDF of the BodiMetrics Return Policy & Limited Warranty

Download a PDF of the BodiMetrics End-User License Agreement (EULA)

Download a PDF of the BodiMetrics Return Merchandise Authorization (RMA) Form